Refund policy

Our promise: if something arrives damaged, defective, or not what you ordered, we will make it right — replacement or refund, at no cost to you. Always.

Returns — 30 days. You have 30 days after delivery to start a return. To start one, email us at hello@theluxeloop.shop with your order number. Our pieces are fulfilled by our print and supplier partners, so we will confirm the return destination and instructions for your order before anything is sent back. Items sent back without first contacting us cannot be accepted.

Change-of-mind returns. For regular items returned because you changed your mind, the item must be unused, in its original condition and packaging, with proof of purchase, and return shipping is at your cost. There is no restocking fee.

Made-to-order pieces. Pieces made to order just for you — including embroidered and monogram pieces, framed canvas prints, and any personalized item — can be returned only if they arrive damaged, defective, or incorrectly made. This matches our print partners' own policy, and it is part of how we keep made-to-order prices fair.

Non-returnable items. Gift cards and final-sale items marked as such cannot be returned.

Refunds. Once your return is received and inspected, we will email you the decision. Approved refunds go back to your original payment method within 10 business days. If more than 15 business days have passed since a refund was approved and it has not posted, contact us at hello@theluxeloop.shop and we will trace it with you.

Exchanges. The fastest exchange is to return the item and place a new order once the return is accepted — or email us first and we will help you choose the smoothest path.